In Stock: Means just that, the item is in stock and ready for delivery in 3-4 days.
Available for Order: Means that the item is available to order but we don't have it to hand and we will order it from our suppliers. Can take up to 2-3 weeks.
Available for Pre-Order: Means this item is not out yet but we you can order it and we will send the item to you as soon as we get it. Please remember that most pre-orders are limited stock for the first run and will be first come first served.
Currency Out of Stock: Means that the item is currency out of stock at are suppliers and we will get it back in when they get more.
Restocking: This items has been reordered for the shop and will be moved to in-stock when it gets here, you may also buy this item now and we will get it to you then it gets here.
Note: Please remember that you can leave your e-mail on any item page and we will let you know as soon as the item is back in stock.
Your order will be processed and delivered without undue delay, no later than 30 days after your order has been placed.
Please allow for up to 7 working days for delivery following the dispatch of your order.
Cancellations, returns and refunds
All customers have the right to cancel their order under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations.
Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods.
To meet the cancellation deadline, please notify us via email or phone about cancelling the order before the cancellation period has expired.
If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to us to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have cancelled the order.
We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.
Once you have notified us that you wish to cancel the order, any sum debited to us will be refunded to you as soon as possible and in any event within 14 days of your cancellation.
In addition you will lose your right to cancel if you:
(a) unseal goods that are not suitable for return if they are unsealed, due to health protection or hygiene reasons.
(b) unseal audio, video recordings or computer software that were sealed at the time of delivery.
(c) combine goods with other goods after delivery so that they become inseparable.
Disclaimer & limitations of liability
We do not accept liability for any supplementary costs incurred by customers caused by damaged or faulty goods or delayed, lost or mis-routed orders.
While Tokyo Otaku uses reasonable endeavours to ensure that the information on this website is accurate and up to date, it does not give any warranty as to its accuracy or completeness and Tokyo Otaku will not be responsible for any errors or omissions or for the results arising from the use of such information.
While Tokyo Otaku takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.
Further, Tokyo Otaku will not be responsible nor liable for your use of any other websites which you may access via links within this website. Tokyo Otaku does not control these websites and is not responsible for their content. Any such links are provided merely as a service to users of this website and their inclusion in this website does not constitute an endorsement by or affiliation with Tokyo Otaku.
The entire liability of Tokyo Otaku under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions.
Tokyo Otaku will not be liable to you or be deemed to be in breach of these terms and conditions or any other contract with you by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.
Law and jurisdiction
These terms and conditions are governed by English law. Any dispute arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Courts of England and Wales.